We are aware that you will be concerned about how the current pandemic will affect your stay at your Accommodation.
The Foreign and Commonwealth Office (FCO) is currently advising against all non essential foreign travel and we know that this will impact our clients. The Portuguese authorities have also suspended all flights, rail and ferry connections between Portugal and Spain and implemented health screening at airports on the Portuguese mainland.
A State of Emergency in Portugal was declared on 18th March for a period of 14 days, which could potentially be renewed. All land borders will be closed until 15th April.
The Algarve Regional Health Authority announced on 21 March that, with effect from 22 March, all citizens arriving into Faro District from abroad will be subject to mandatory self-quarantine for a period of 14 days.
The latest guidance from the FCO can be found here https://www.gov.uk/foreign-travel-advice
If you need to cancel your booking with us please let us know as soon as possible via email to email@example.com We also suggest that you contact any relevant travel insurer or credit card provider as soon as possible.
The current situation is changing on a daily basis and we are continuing to monitor it closely. If you do try and contact us by telephone please bear with us as we are experiencing a high volume of calls due to the unprecedented situation.
Our current advice is as follows:
- We only provide accommodation and so your booking with us is not covered by the Package Travel Regulations. You are not automatically entitled to a refund from us or alternative accommodation. We will however seek to explore any other viable options with you.
- Our normal Rental Policy and cancellation charges will continue to apply as per our website.
- We suggest that you contact your travel insurer and / or credit card provider where relevant as soon as possible given the current travel advice from the FCO.
- You are not entitled to compensation from us as the current pandemic is an event outside of our control.
The situation is currently changing on a daily basis and we suggest you continue to monitor this page for any updates.
However, guests are being contacted and presented with options.
At present, we are not looking beyond 30th June, as this is such a fast moving scenario, it is difficult to look further, at this stage. In the coming weeks, and based on how the Endemic develops, we will be better placed to review.
Last updated 25.03.2020